Frequently Asked Questions

This is my first time using the new website, how do i access my account

Kindly initiate a password reset

How do I access my member benefits?

Log in using your email and password. 

 I want to register for my colleagues, how can I do this?

Kindly complete each registration one after the other using the appropriate log-in information. Alternatively email if you are registering for more than 5 people.

How can I add someone to our membership group?

Only administrators or the RCM office can add members to your membership bundle. Account Administrators should log-in to their account,  can view and manage bundle members from within the bundle administrator's profile.  Bundle administrators can add to their bundle any non-member contact whose email address is not already in your Wild Apricot database.

To add a new member to the bundle, the bundle administrator clicks the Add member button.

What is your cancellation policy?

    • Cancellations, less a $35 admin fee, will be allowed up until four weeks prior to the course. After four weeks no refund will be given however a credit to a future course maybe considered on a case by case basis.
    • COVID-19 exemptions: refund less card processing fee for COVID-19 related cancellations OR full refund to Rec MB membership account for use at a later date.

    How can i contact you?

    Please visit our Contact Page for our updated  details. 

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